Privacy Policy

Last updated: May 20, 2025

1. General Provisions

This Privacy Policy describes how your personal information is collected, used, and shared when you visit our venue, use our website (the "Site"), or make a booking with Vortex VR (hereinafter referred to as the "Operator", "we", "us", or "our"). This policy has been drawn up in accordance with the requirements of applicable data protection legislation, including the Federal Law of 27.07.2006 No. 152-FZ "On Personal Data". It defines our commitment to protecting your privacy and outlines the procedures for processing personal data and the measures we take to ensure its security. By interacting with us, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect (Personal Data)

We collect information to provide and improve our services. The types of personal data we collect can be categorized as follows:

  • Information You Provide Directly: When you make a booking, contact us with an inquiry, or sign up for our newsletter, you voluntarily provide us with certain information. This includes, but is not limited to:
    • Contact Information: Your full name, email address, and telephone number.
    • Booking Information: Details related to your booking, such as the date, time, number of participants, and any special requests for events like birthday parties.
    • Payment Information: While we use third-party payment processors for secure transactions, we may receive transactional information such as the last four digits of your card and transaction confirmation details. We do not store your full credit card information on our servers.
  • Information We Collect Automatically: When you visit our Site, we automatically collect certain information about your device and your interaction with our Site. This includes:
    • Device Information: Information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
    • Usage Information: Information about how you use our website, such as the pages you view, the links you click, the time you spend on pages, and other statistics. We collect this information using technologies like cookies, log files, and web beacons. Please see our Cookie Policy for more details.

3. Legal Basis and Purposes for Using Your Data

We use the personal information we collect for various purposes, relying on a specific legal basis for each. The primary purposes are:

  • To Fulfill Our Contract with You: We use your contact and booking information to process your reservations, manage your session, send booking confirmations and reminders, and communicate with you about your visit. This is necessary for the performance of the service contract between you and Vortex VR.
  • For Our Legitimate Interests: We use your information to operate and improve our business. This includes responding to your customer service inquiries, improving our website's functionality and user experience through analytics, and protecting our business from fraud or other illegal activities. We only do this when our legitimate interests are not overridden by your data protection rights.
  • With Your Consent: Where required by law, we will ask for your explicit consent to use your data for specific purposes. For example, we will only send you promotional emails and marketing communications about new games, special offers, and events if you have opted-in to receive them. You can withdraw your consent at any time.
  • To Comply with Legal Obligations: We may be required to process and retain your personal data to comply with legal and regulatory obligations, such as for tax and accounting purposes, or to respond to lawful requests from public authorities.

4. Data Sharing and Disclosure

We do not sell your personal data. We only share your information with third parties in the following limited circumstances:

  • Service Providers: We share information with third-party companies that perform services on our behalf, such as payment processing, email delivery, and website hosting. These service providers are contractually obligated to protect your data and are only permitted to use it for the specific services they provide to us.
  • Legal Compliance and Safety: We may disclose your information if we believe it is necessary to comply with a law, regulation, legal process, or governmental request; to enforce our Terms of Use; to protect the safety, rights, or property of Vortex VR, our customers, or the public.
  • Business Transfers: In the event of a merger, acquisition, bankruptcy, or other sale of all or a portion of our assets, your personal information may be transferred to the successor entity.

5. Data Storage, Security, and Retention

We take the security of your data very seriously. We implement a range of technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. For more details, please see our Data Protection page. We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period may vary depending on the type of information and the purpose of its use.

6. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal data. These rights may include:

  • The right to access: You have the right to request copies of your personal data.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request in accordance with applicable law.

7. Children's Privacy

Our services are not directed to individuals under the age of 8. We do not knowingly collect personal information from children under 8. If we become aware that a child under 8 has provided us with personal information, we will take steps to delete such information.

8. Third-Party Links

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint or exercise one of your data protection rights, please contact us by e-mail at [email protected] or by mail using the details provided on our contacts page.